Returns

Return Policy

At GT Omega, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return is necessary. Please review our return policy below to ensure a smooth and hassle-free experience.

14-Day Return Window

You have 14 days from the date of arrival to initiate a return for eligible items. Returns requested after this period will not be accepted. Once you have notified us of your intention to return your item, you have 14 days to send it back to us.

Condition of Returned Items

Returned items must be in the same condition as they were when shipped from our facility. Please ensure that the product is unused and in its original packaging. Any items not meeting these criteria may be subject to a restocking fee or may not be eligible for a refund.

Return Shipping

Customers are responsible for covering all costs associated with the return shipment, including shipping fees, taxes, and any applicable customs charges. We highly recommend using a tracked shipping service and obtaining a shipping receipt for your records. GT Omega will not be liable for any items lost or damaged during return shipping.

How to Initiate a Return

To return an item, first download and complete our return form then contact our customer service team via the contact form on our website.

Please provide your order number, details of the product you wish to return, and your completed return form. Our customer support team will provide a suitable return address and will send you back a completed version of the return form which you must include inside your return packaging before shipping.

Failure to do this may considerably slow down the refund process.

Refund Process

Once we receive the returned item(s) and verify that they meet our return policy criteria, we will process your refund. Please note that it may take some time for the refund to be reflected in your account, depending on your payment method and bank. We aim to have all refunds processed and cleared within 14 days of receiving the return. When a product is successfully returned we will refund up to the full cost of the product excluding any shipping costs.

Gift Cards

Refunds on Unused Gift Cards: Unused gift cards are refundable to the person who originally purchased them. Refunds will be processed through the original payment method used during the purchase.

Refunds for Products Purchased with Gift Cards: Products purchased using gift cards can be refunded to the same gift card(s) used in the original transaction. Any extra paid will be refunded to the original payment method of that order.

Once Used, No Refunds: Once a gift card has been partially or fully redeemed, it cannot be refunded. However, any remaining balance on the card can still be used for future purchases.

Non-Returnable Items

Some items may not be eligible for return, such as refurbished or clearance stock. Please contact our customer service team for clarification before returning if you have any concerns.

Contact Us

If you have any further questions or need assistance regarding returns, feel free to contact our customer service team using our contact form on. We're here to help!

GT Omega reserves the right to update or modify this return policy at any time without prior notice.